Call Centre and Customer Service
Job Type: Permanent
My client are looking for a Field Enquiry Representative to work within their contact department.
The Field Representative will be home based and required to work covering an allocated area within a geographical area close to their home (which may change according to the workload).
My client is part of the group of companies that were the first to specialize in litigation debt recovery and to be granted ABS status meaning that they are authorised and regulated by the Solicitors Regulation Authority as well as in June 2015 being the first major debt recovery law firm to be fully authorised within the new regulatory regime operated by the FCA.
The purpose of this role is to visit customers in their homes to conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry.
The successful candidate will provide a professional, friendly and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.
The role has two main aspects:
Previous experience in a similar field based role would be highly advantageous, however full training will be given.
The candidate MUST be a good communicator, have excellent customer service skills, be numerate and have the ability to prioritise and coordinate their workload geographically.
This role will cover 37.5 hours per week between the hours of 08.00am and 9.00pm, and possibly some Saturday working.
We offer a competitive salary plus an on target bonus allocation of a company car, mobile phone, home set up (laptop printer/scanner) plus a benefits package including pension, critical illness cover, health cash plan and death in service benefit.
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