Field Representative

Call Centre and Customer Service
Job Type: Permanent
Location: South West London

£20000 - £25000 per annum + Bonus, Car,mobile, laptop, pension
KH Field Rep_1477480750
Posted on:
October 26, 2016
Customer Service, interviews, claim handling,accurate record keeping.
Phone: 01277889373
Url :


Field Representative

My client are looking for a Field Enquiry Representative to work within their contact department.

The Field Representative will be home based and required to work covering an allocated area within a geographical area close to their home (which may change according to the workload).

The Company

My client is part of the group of companies that were the first to specialize in litigation debt recovery and to be granted ABS status meaning that they are authorised and regulated by the Solicitors Regulation Authority as well as in June 2015 being the first major debt recovery law firm to be fully authorised within the new regulatory regime operated by the FCA.

The Role

The purpose of this role is to visit customers in their homes to conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry.

The successful candidate will provide a professional, friendly and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.

The role has two main aspects:

  • The successful applicant will be arranging and attending face to face interviews with individuals in their homes who are experiencing financial difficulties, you will help put the customer/clients at ease by discussing their present and foreseeable future financial circumstances, agreeing and motivating the individuals into repayment plans with primary creditors that will be manageable for them.
  • The applicant will also be conducting enquires on behalf of insurance companies with regard to motor insurance accident claims.

Job Description

  • To execute all home visits, by contacting customers, clarifying the subjects of claims and relevant third parties in order to obtain all information in accordance with client instructions.
  • Manage workload in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work allocation, route planning and customer availability to achieve your set targets.
  • To record all customer contact details accurately and ensure all account information (address / contact details) are kept updated.
  • Treat all customers fairly (TCF), professionally and at within legislation and codes of practice.
  • Liaise with other departments on behalf of clients to resolve problems.
  • Record customer complaints and relevant information accurately in accordance with complaints procedure.
  • Follow established processes and procedures.
  • Work effectively as part of a team.
  • Maintain department standards at all times.

Previous experience in a similar field based role would be highly advantageous, however full training will be given.

The candidate MUST be a good communicator, have excellent customer service skills, be numerate and have the ability to prioritise and coordinate their workload geographically.

This role will cover 37.5 hours per week between the hours of 08.00am and 9.00pm, and possibly some Saturday working.

Your benefits

We offer a competitive salary plus an on target bonus allocation of a company car, mobile phone, home set up (laptop printer/scanner) plus a benefits package including pension, critical illness cover, health cash plan and death in service benefit.

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